Accessibility Archives - Page 10 of 24 - Sheri Byrne-Haber's Blog

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Why US law effectively mandates all software design be responsive

Your employer/client can spend a lot of time and money on lawsuits and rework if you don’t follow this one simple rule. Smashing Magazine defines “responsive design” as an approach where design responds to the user’s behavior and environment based on…

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Accessibility is not an “add-on” service

It is not possible to be a “contact center” which also provides high-quality accessibility services. It just doesn’t work that way. Every week I get a handful of unsolicited LinkedIn messages from people/companies I’ve never heard of, almost always from…

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Are you Disability Compliant? Or Disability Competitive?

There is a world of difference (and a lot of sales) between these two states. Disability Compliant is asking people to identify whether they are disabled on a questionnaire anonymously. Disability Competitive is conducting an annual disability self-identification campaign, training managers on…

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Street

ADA 30 Report Card

The ADA turns 30 on July 25th. In some areas, people with disabilities have made significant advances. In others, not so much. Unless you are someone with a disability or work in the disability/diversity/ inclusion/equality/belonging/accessibility space, you probably don’t think…

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Four individuals in a warehouse setting wearing brightly colored safety vests, one of them a woman in a wheelchair

Job Hunting while Disabled

PwDs are 18 % of the population and 9.5 % of the workforce. Here’s how not to illegally jerk them around during the recruiting process. Note: every “bad” HR behavior listed in this article, I have had personally happen to…

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Once upon a time (in tech, this is maybe 2–3 years ago), Twitter actually cared about accessibility. For a while, they were the preferred social media platform for people with disabilities, primarily because their framework functioned well with screen readers, and competing social media was awful. But their competitors started to improve. Pinterest is accessible now, and Facebook and LinkedIn are less terrible than they used to be. And somehow either through intent or attrition, Twitter lost its permanent accessibility team, and started relying on “volunteers.” And the volunteers weren’t involved when Twitter made the inexplicable decision last week to release a new feature that was completely unusable by people with hearing loss. “The volunteers behind accessibility at Twitter (there is no formal team) strive to do their best to ensure products are shipped appropriately,” wrote Andrew Hayward. To which I mentally replied: Are you seriously kidding me? In what way is this an acceptable strategy? How is the voice of a volunteer group within a corporation going to be able to fight against the business demands to push out inaccessible software? How is an organization as large as Twitter going to attract and, more importantly, RETAIN employees with disabilities without a formal accessibility program? Twitter followed the standard corporate ableist practice cookbook throughout this entire incident. Ingredient #1 — Silence First, there was silence. Because pretending that you haven’t behaved in a discriminatory manner always makes the problem go away, amiright? Ingredient #2 — Complaint goes viral, and here come the excuses Then when Matthew Cortland (a disabled attorney) complained and the complaint went viral, Twitter followed the silence with excuses, each more feeble than the last. The standard feeble ableist excuse that is always trotted out when something like this happens is “it’s an early version / beta / feature preview.” “Not quite ready for prime time” is never a valid excuse for software inaccessibility. The best accessibility is included from the design phase, not jammed in at the end. For those of you who are budget conscious (and who isn’t these days) starting with an accessible design means you are less likely to spend unnecessary money late in the release cycle, and also more likely to hit your planned GA date. Ingredient #3 — Apologize Then when the disability community ratcheted up the noise, the lengthy profuse apology from the designated executive scapegoat was released. Ingredient #4 — Promises of an Investigation The next ingredient in the recipe is always from executives promising to look into the issue and to do better in the future because, of course, the offending company isn’t ableist, this was just a one-time aberration! Ingredient #5 — Gushing Praise The end of almost every ableist recipe is gushing praise, frequently from the non-disabled community, thanking the organization for “stepping up” and admitting they were wrong. Praise for fixing something that should have never happened in the first place is incredibly misplaced!!! The recognition should have gone to Matthew Cortland and the people like him, including my bosses’ boss, who hounded Twitter unmercifully until someone high up in the company realized the extent to which they had well and truly effed up. Ingredient #6 — Add a dash of misdirection, smoke, and mirrors Please note: At no time did Twitter acknowledge that they allowed a permanent accessibility team to vanish, to be replaced by volunteers who weren’t integrated into the product development and release cycle. This makes the whole screw up even worse because Twitter, at one point, knew enough to have an accessibility team and either deliberately or through metastatic indifference allowed them to be replaced by a group of “volunteers.” Twitter *had* an accessibility team. Whether through attrition or intent, they no longer have one, and now they are feeling the pain of having made that decision. They need to do a lot more than say, “our bad, we promise to do better in the future.” A large donation to fund non-profit captioning would be an excellent start. Surely if Twitter had done something racist rather than ableist, a large donation to an appropriate charity would be the FIRST thing that they would have done. But somehow that never happens when people with disabilities are the ones on the receiving end of the discriminatory behavior. Also, they need to fix their software, rehire a permanent accessibility team, and implement disability training for its entire staff. These steps will show genuine remorse while reducing the chances of something like this ever happening again. People think accessibility is hard. It isn’t. The Americans with Disabilities Act did not make stairs illegal. It requires that there be a ramp and an elevator to allow people to get to every point that people using the stairs can get to. As my bosses’ boss put it in his tweet, “there was no ramp here.” The ramp for this feature would have been so easy to create. Twitter had the tech. They just failed to care. What is hard is getting corporate employees to give a when: They are rewarded for getting software out, not getting ACCESSIBLE software out. They don’t have enough people with disabilities (or other underrepresented minorities) participating in the process who will catch this kind of stuff long before it is too late to fix. The Innovation Entrepreneurship, Innovation, Design Thinking, Sustainability & Creativity Follow 69 Sign up for The Innovation Digest By The Innovation Official newsletter of The Innovation Learn more Get this newsletter Emails will be sent to ejazwiecka@yahoo.com. Not you? Twitter Social Media Equality Accessibility Deaf

Twitter and Inaccessible “Voice Notes”

I am so <bleeping> over apologies from companies for ableist behavior. Once upon a time (in tech, this is maybe 2–3 years ago), Twitter actually cared about accessibility. For a while, they were the preferred social media platform for people…

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My favorite books on accessibility and related topics

Since I’m wrapping up authoring my first book on accessibility, I’ve been reading a lot. Here are my thoughts on the most impactful books I’ve read recently What I included and what I didn’t I only included books that I’ve…

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Game of Thrones Ned Stark saying “one does not simply create memes about accessibility”

Accessibility Memes

When I took a management class at VMware about nine months ago, part of the course was analyzing our “Via Institute on Character” results. Recently, Via Institute reached out to me and asked if I would retake the analysis for…

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Can an ADA lawsuit be filed against a company located outside the US?

The answer is yes — and here is a case to watch that is going to test that theory, at least in one state Remember, this is NOT legal advice. If you find yourself in this situation, you need to…

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Why Accessibility is a Good Career Choice for Women with Disabilities

20 % of PwDs have lost their traditionally lower-paying jobs as part of COVID closures. Why not start over and train for a higher paying job in accessibility? People with disabilities have always been on the outer fringe of employment.…

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Groups that don’t care about people with disabilities

I can no longer support “disability as an afterthought” Authors note: Because of Medium’s refusal to address its accessibility issues for both authors and readers, I’ve moved my last three years of blogs to Substack. Please sign up there for notices of all…

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Making word clouds and polling fully accessible to all meeting attendees

If you want to be perceived as inclusive, you have to BE inclusive. Otherwise, your words and actions are merely performative. Let’s face it; Zoom meetings can be tedious. An entire business sector has popped up, focusing on making presentations…

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People with disabilities and sports

We want to be spectators. Many of us want to be or are, participants. So why is it that we face so many freaking barriers? As a die-hard San Francisco Giants fan for more than four decades and compound archery 2024 Paralympic…

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Applying Ted Lasso management lessons to accessibility

I am one of a jillion people anxiously awaiting season 3 of Ted Lasso. One of the reasons for its popularity is the life lessons it teaches on management and relationships through the lens of dramatic comedy (aka “dramady”). Here…

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When does a disability accommodation become a personal benefit?

A question that is currently winding its way through American courts Authors note: Because of Medium’s refusal to address its accessibility issues for both authors and readers, I’ve moved my last three years of blogs to Substack. Please sign up there for notices…

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Do internet-only businesses come under the Americans with Disabilities Act?

In theory, absolutely. But it’s taking federal courts a while to get there. Meanwhile, Web3 is coming, and blockchain is already here. Authors note: Because of Medium’s refusal to address its accessibility issues for both authors and readers, I’ve moved my last…

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Regaining your accessibility spark

All jobs have up and down cycles. Try these steps to get back on the upswing when you are on a down cycle in your accessibility journey. Authors note: Because of Medium’s refusal to address its accessibility issues for both authors…

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Why accessibility bugs are a good thing and how to handle them

Hint: “fix the bug” is probably the least important item on the list It is incredibly common when I do accessibility podcasts, I am asked, “what does accessibility success look like to you?” I, perhaps oddly, count beginning to get…

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Making PowerPoint decks more accessible

An essential component to maximizing remote participation by people with disabilities Part two of a two-part article. Part one focuses on how to optimize the video conference experience for the event. One of the lasting impacts of the pandemic is that business…

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Using plain language is essential for content accessibility

Using plain language is essential for content accessibility When writing for your audience, it’s essential to keep things simple at the lowest common denominator for your audience. If your audience is all Ph.D. candidates, language can be complex and require…

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