Use your user journeys to map out all employee and customer touchpoints and make sure they are all accessible. Design accessible products “What the heck is offensive about that, Sheri?” you are probably saying to yourself. Followed by “Duh, isn’t…
This Week in Accessibility: Initial Ruling in Braille Gift Card Cases
Dominguez v. Banana Republic — SDNY says lack of Braille gift cards in a retail setting NOT an ADA violation Last October, the law firms that brought you a significant number of website accessibility lawsuits moved into litigating over the lack…
Accessibility and Online Surveys
Because “COMPANY NAME doesn’t want input from people with disabilities” is a crappy headline that is SUPER avoidable Accessible surveys come from combining an accessible survey builder with an accessible survey Surveys are like design systems. Even if you have…
10 Reasons to switch to centralized budgeting for accessibility
Centralized budgeting is a key activity for creating an accessibility environment that will mature more quickly It is the second half of April, and in the accessibility world, that means three things: IEP season starts for the next school year…
I’ve got my accessibility certification — Now what???
A successful accessibility career isn’t only about accessibility. And in tech, you need to be continuously learning. Note: I am not endorsing any of the classes below, I have not taken any of them personally. But I’ve had a generally…
An open letter to vendors seeking customers via social media
First impressions in sales cold-calls are everything. Don’t send a message that padlocks a door before it can be opened. I just passed 10,000 connections on LinkedIn, largely curated around three main areas of subject matter. Not surprisingly to anyone…
People with disabilities will remember your words and actions when COVID-19 is over
Inactions count as well. In the words of Geddy Lee — when you choose not to decide, you still have made a choice As I write this article, we are 5–10 weeks into the COVID-19 crisis, depending on what you…
The web is getting less accessible to people with disabilities
And that’s a miserable thing during the current COVID-19 crisis if you are one of them or close to someone who is One thing coming out of the current COVID-19 pandemic is that the lack of web accessibility is really…
There is no such thing as “perfect” accessibility
Accessibility is a really bad place for perfectionists. Here’s why. You know, perfectionism. That “humble brag” that you throw out there when in an interview setting you are asked to identify your biggest fault? Oh, yeah, biggest fault. I’m a…
What great accessibility managers want from their leadership
Want to be a great leader to an accessibility team either directly or cross-functionally? Here are some specific, actionable ways you can help Accessibility managers are frequently perceived as contentious trouble makers Accessibility, by its very nature, creates friction, and…