Several significant rulings were made on 6/25/21 on competing Motions for Summary Judgment 20 months after the Supreme Court kicked the Robles case back down to the district court. Case history Robles, the plaintiff, couldn’t order a pizza from Domino’s…
Making chatbots accessible
Chatbots are everywhere online customer service is necessary. However, few are accessible to people with disabilities. Anything a company can shift from an employee to a computer saves them money. That is why many retail companies are now using chatbots…
Remote user research utilizing participants with disabilities
WFH is also resulting in RFH (Research From Home). This requires adaptations for participants with disabilities Many of us are still under lockdown orders for weeks, or even longer. Second waves of COVID are well documented in states and countries…
Accessibility and Online Surveys
Because “COMPANY NAME doesn’t want input from people with disabilities” is a crappy headline that is SUPER avoidable Accessible surveys come from combining an accessible survey builder with an accessible survey Surveys are like design systems. Even if you have…
Deconstructing Accessibility Statements
Don’t read legal-ese? This will help you understand what accessibility statements actually say, and more importantly, why. This is MY interpretation of accessibility statement legal-ese. I am not your lawyer. You need to make up your own mind. With your…
How to make organizations aware of an accessibility issue
Companies are more likely to take care of its squeaky wheel customers. This is how you can squeak. How loud you squeak (and who joins you in squeaking) is up to you. You’ve found an accessibility problem, in a website…
User Research with People with Disabilities
I was really excited this week to be presenting at the #PacRim2019 conference on UX research involving people with disabilities, one of my favorite things to talk about. I will be giving the same talk with with my co-presenter David…