Maybe accessibility doesn’t come from a store. Maybe accessibility perhaps means just a little bit more? In this holiday season, here are a few notes on how not to be “Grinch-like” in your accessibility activities. Accessibility isn’t a feature, it’s…
How to make organizations aware of an accessibility issue
Companies are more likely to take care of its squeaky wheel customers. This is how you can squeak. How loud you squeak (and who joins you in squeaking) is up to you. You’ve found an accessibility problem, in a website…
Accessibility tools and plugins that designers should be using
The article “Best Chrome Plugins Designers should be using” did not contain any accessibility plugins. There, I fixed that for you 🙂 Designers have their choice of countless tools, many of which are convenient plugins that are integrated with Chrome.…
Dark UI themes are new and cool — but are they accessible?
Dark mode is one of those new, hot design features that is generating a lot of “buzz”. Apple and Slack, for example, have been pushing dark themed pages hard lately. However, it appears that not much thought has been given…
Building a Robust Accessibility Program
VMware is building a new high-impact accessibility program for its customers with disabilities The number one reason why people with disabilities are frequently unable to use software is the failure of those that own and control the software or content…
Digital Accessibility Objectives and Key Results (OKRs)
Creating a metrics oriented hierarchy for tracking accessibility progress If you don’t know what an OKR is or why it is important to have them, please read this article first. If you are only going to skim it or don’t have time,…
User Research with People with Disabilities
I was really excited this week to be presenting at the #PacRim2019 conference on UX research involving people with disabilities, one of my favorite things to talk about. I will be giving the same talk with with my co-presenter David…
The “perilous pitfalls” of Accessibility Maturity
Several people pointed me to an article titled “How to Avoid the 24 Perilous Pitfalls of UX Maturity” from Human Factors International. There are a lot of parallels between this article and accessibility maturity with a few deviations. This article is…
Accessible New Years’ Resolutions — Touch Target Size
As previously promised, I am going to to a deep dive every month on implementing features associated with the new WCAG 2.1 AA guidelines. Last month’s discussion was on the deadline for implementing the new guidelines. This month’s deep dive is…
How to Stop People from Filing Repeat ADA Lawsuits
I have a confession to make. I am a “serial filer” Last year, the US Department of Education’s Office for Civil Rights (OCR) announced a change to its case-processing manual which encouraged investigators to dismiss complaints without investigation if multiple complaints had come from the…