Cartoon man sitting at desk tapping a keyboard asking “Is this a bug or a feature”

“As Designed” is a useless bug closure status — especially for people with disabilities

Just because it was designed that way, doesn’t mean it was a good idea. As someone who started off in software testing over 30 years ago, and then transitioned into accessibility, I’ve seen some crazy bug closure statuses. Won’t Fix…
Woman’s hands holding pen writing on paper marked “User Goals”

Don’t just design accessible products, build accessible experiences

Use your user journeys to map out all employee and customer touchpoints and make sure they are all accessible. Design accessible products “What the heck is offensive about that, Sheri?” you are probably saying to yourself. Followed by “Duh, isn’t…
Bank of elevator buttons G, M, 2–6 with braille, 6th floor is lit up

Constructing an accessibility elevator pitch

Everyone in accessibility needs an accessibility elevator pitch Accessibility elevator pitches are essential for two reasons: Introducing yourself and explaining what you do. Immediate, pre-programmed come-backs to people who express disinterest in accessibility. What is an accessibility elevator pitch? An…
Woman wheelchair user struggling to use the restroom

Out-of-state ADA lawsuit revived by Sixth Circuit Court of Appeals

Yeah, it’s a bathroom case. But digital accessibility stakeholders should pay close attention to this one There were two notable defendant wins in digital accessibility lawsuits in 2019. Mendez v. Apple and Diaz v. Kroger were tossed in no small part because the plaintiffs…