Dominguez v. Banana Republic — SDNY says lack of Braille gift cards in a retail setting NOT an ADA violation Last October, the law firms that brought you a significant number of website accessibility lawsuits moved into litigating over the lack…
Answering the question “Are you accessible?”
Hint: Surprise ! The correct answer to “are you accessible” is never, ever supposed to be simply “yes” I despise the Museum of Ice Cream. Don’t get me wrong, I *love* ice cream. Anything with chocolate in it, for the win.…
This Week in A11Y: Are gift cards w/ Braille a good idea or required by law??
The firms that brought you website accessibility lawsuits have now moved into litigating over the lack of Braille on gift cards Starbucks has Braille gift cards. I thought they were pretty dang cool when I saw them for the first…
Serving Customers with Disabilities
Whether it’s in-person, by phone, chat or e-mail, anyone in a customer-facing role should receive training specifically on how to serve customers with disabilities without being offensive. Almost every business has opportunities to interact with people with disabilities. Some succeed,…
Stop doing “Walk Throughs” and Start doing “Roll Throughs”
Using a “growth mindset” to understand the point of view of someone with a disability may help you identify issues before there are complaints. There are two types of mindsets according to Dr. Carol Dweck. The first is a fixed…