Organizations should be doing them already. But if they aren’t doing them or aren’t doing anything with the data, how will they recover from this most recent pandemic side-effect? I just updated my CV last month. Disclaimer: because I got…
John Maeda’s 2020 CX Report and Accessibility
The report doesn’t directly address people with disabilities and CX. Here is the TL;DR version of how to align his main points with your accessibility initiatives Read John’s Medium article here with links to his short, medium, and long videos delivering…
How the focus on Digital Employee Experience is leaving out People with Disabilities
“Digital Experience” and “Digital Transformation” are rapidly trending titles on job boards. But what does that mean? And does the digital employee experience and digital transformation work for people with disabilities or leave them behind? James Robertson defined digital employee experience (#DEX) as…
Starting a Disability Employee Resource Group (ERG)
Last week, I wrote about how important disability-focused employee resource groups are to creating an environment where employees with disabilities feel comfortable disclosing them and in turn helping others. This week I’m going to describe some steps to take to…
The Importance of Disability Employee Resource Groups
Do you bring your “authentic self” to work? Most people with disabilities don’t, especially those with invisible disabilities. Disability ERGs can help with that. First-class relationships are possible only in an atmosphere of total trust. ― Wu Wei, I Ching Life: Becoming…