Name tag that that says “Hello I am . . . Suing You”

How to Stop People from Filing Repeat ADA Lawsuits

I have a confession to make. I am a “serial filer” Last year, the US Department of Education’s Office for Civil Rights (OCR) announced a change to its case-processing manual which encouraged investigators to dismiss complaints without investigation if multiple complaints had come from the…
“Don’t miss the Deadline” written on a chalkboard in white chalk with a silver stopwatch in place of the letter “o” in “don’t”

Accessibility New Year’s Resolutions — The Deadline for Implementing WCAG 2.1

Procrastination is firmly embedded in human nature. And the lack of a deadline makes it easier to procrastinate. Step 1: You tell someone they have to do something they may not really want to do Step 2: They *always* ask…
Architectural blueprint with several cartoon characters, construction equipment, and a partially built house

Behaviors to Achieve Accessibility Program Excellence

In a previous article, I highlighted activities that I think help people become good (or better) accessibility managers through improving their objective accessibility knowledge. While the activities identified in that article will provide individuals with a baseline of objective accessibility knowledge,…