Chatbots are everywhere online customer service is necessary. However, few are accessible to people with disabilities. Anything a company can shift from an employee to…
There are lots of resources, some obvious, some not so obvious It happens all the time, even to people as experienced in the field of…
Anyone with a disability has endless stories about being treated differently SOLELY on their PwD status. #DCX tracks those stories. Having had a life-long mobility…
Don’t produce a design document that includes a design implementation recipe without including accessibility details. Adesign brief is a description of a project and corresponding…
Companies are more likely to take care of its squeaky wheel customers. This is how you can squeak. How loud you squeak (and who joins…
Whether it’s in-person, by phone, chat or e-mail, anyone in a customer-facing role should receive training specifically on how to serve customers with disabilities without…
I am writing this article as I am returning to California from a family holiday get together, thinking about how to get rid of the…
