Chatbots are everywhere online customer service is necessary. However, few are accessible to people with disabilities. Anything a company can shift from an employee to a computer saves them money. That is why many retail companies are now using chatbots…
Where to go for accessibility help when you are stuck
There are lots of resources, some obvious, some not so obvious It happens all the time, even to people as experienced in the field of accessibility as I am. You are brainstorming about how to solve an accessibility issue, and…
#DCX: Disabled Customer Experience
Anyone with a disability has endless stories about being treated differently SOLELY on their PwD status. #DCX tracks those stories. Having had a life-long mobility disability, I think I’ve heard it all, and then it never ceases to fail that…
Addressing accessibility requirements in design briefs
Don’t produce a design document that includes a design implementation recipe without including accessibility details. Adesign brief is a description of a project and corresponding drawings (comps and wireframes, for example) created by a person or team in consultation with…
How to make organizations aware of an accessibility issue
Companies are more likely to take care of its squeaky wheel customers. This is how you can squeak. How loud you squeak (and who joins you in squeaking) is up to you. You’ve found an accessibility problem, in a website…
Serving Customers with Disabilities
Whether it’s in-person, by phone, chat or e-mail, anyone in a customer-facing role should receive training specifically on how to serve customers with disabilities without being offensive. Almost every business has opportunities to interact with people with disabilities. Some succeed,…
Have an Accessible New Year with these 12 Resolutions
I am writing this article as I am returning to California from a family holiday get together, thinking about how to get rid of the 5 pounds I gained from my Cordon Bleu trained mother-in-law’s cooking. Which made me think…