Name tag that that says “Hello I am . . . Suing You”

How to Stop People from Filing Repeat ADA Lawsuits

I have a confession to make. I am a “serial filer” Last year, the US Department of Education’s Office for Civil Rights (OCR) announced a change to its case-processing manual which encouraged investigators to dismiss complaints without investigation if multiple complaints had come from the…
“Don’t miss the Deadline” written on a chalkboard in white chalk with a silver stopwatch in place of the letter “o” in “don’t”

Accessibility New Year’s Resolutions — The Deadline for Implementing WCAG 2.1

Procrastination is firmly embedded in human nature. And the lack of a deadline makes it easier to procrastinate. Step 1: You tell someone they have to do something they may not really want to do Step 2: They *always* ask…
Wooden sign post showing three directions: This Way, That Way, and the Other Way

Where is the best organizational location for Accessibility?

Accessibility is the little red hen of the business world. Almost everyone wants the accessible experience, however, not everyone wants the responsibility of making that happen. Complicating matters is that not all potential locations for an accessibility team are the…
Cardboard with post-it note — Time for New Content

Inaccessible Third-party Content and Code — Why it is Important, and How to Address it

In the United States, various parts of the federal government have made it painfully and consistently clear in its rulings that the federal government doesn’t care who created inaccessible content or code, if it’s on your site, then the site…